Gift Card Balance
Please enter your gift card code and the email
used for purchase to view your gift card balance.
Welcome, check your gift card balance!
Check the remaining balance on your CBD Mall gift card and start treating yourself today!
Frequently Asked Questions
Explore answers to our most commonly asked questions about our store, our products, and more.
How do gift cards work?
A gift card is a form of payment that can be used to make purchases at CBD Mall in lieu of credit or debit cards. All you need to do is purchase a gift card and your account will then hold a balance that you or the recipient of the gift card can use on future purchases.
To see your gift card balance, check its expiration date, and find your gift card code, please visit your account's Gift Cards tab.
How do I buy a gift card?
To purchase a gift card, you can either visit out Gift Cards page and add them to your cart like you would any other product, or if you're part of our Rewards Program, you can use your points to redeem gifts, including gift cards in various amounts!
How do I redeem a gift card?
To redeem a gift card, simply enter your gift card code in the gift card field during checkout. To find your gift card code, visit the Your Orders tab in your account or look through your email to find the code.
Do gift cards expire?
Gift cards you have purchased do not expire. Free gift cards claimed from promotions or sales, however, expire within 30 days of claiming.
Can I check whether my gift card is active or inactive?
To check whether a gift card is active or inactive, visit the Gift Cards tab in your account. There, you will find both your active and inactive gift cards.
Your active gift cards will display the original amount on the gift card, your current balance, and, if applicable, your gift card's expiration dates.
Inactive gift cards are either expired or have no remaining balance. If you think a gift card was mistakenly marked as inactive, please contact us.
How do I check my gift card balance?
To check your balance, visit the Gift Cards tab on your account page. There, you'll see your active and inactive gift cards and the remaining balance of any gift cards currently active.
You can also visit our Gift Cards Balance page and enter your unique gift card code and the email originally used to purchase the gift card.
Can gift cards be returned?
No, gift cards are non-returnable and non-refundable.
Can I use multiple gift cards in one order?
No, only one gift card is allowed per order.
Can I split an order between a gift card and another form of payment?
Absolutely. If your order total is more than your gift card balance, the remaining amount will be charged to your card.
Can I use less than the full balance of my gift card?
Yes, if your order total is less than your gift card's total available balance, you can apply the remaining balance to a later purchase.
To check a remaining balance after only using a portion of your gift card amount, check the Gift Cards tab on your account.
