Find answers to all of your questions about
CBD, delta 8, THCO, and more.

Most common questions

If you have a sale and I apply a coupon, what happens?

We will always ensure that you receive the maximum discount possible at CBD Mall, regardless of what sale we're running. For example, if we're running a 30% OFF sale, but you have a coupon for 40% OFF, we'll honor the coupon.

In the example above, however, you cannot stack coupons. So, if you have an additional 40% OFF coupon, you cannot add it to the 30% OFF sale for 70% OFF. Have fun shopping!

If I want to cancel my order, how do I do that?

Whenever you wish to cancel an order, please contact us at (305) 676-6838 as soon as possible. Once your order has been shipped, we cannot accept cancellations. Once your order has been shipped, you can begin the refund process by logging into your account. Most unopened products are eligible for a 30 day refund or exchange. Our refund policy lasts 30 days after the delivery date has passed. For more information on our refund policy, click here

How do I find my package and tracking number?

Your tracking number will be emailed to you once your order has been shipped. Once you log into your account here, you can also view the tracking number in your account. You can also track your package on our tracking page.

Once you receive your order confirmation email or have created an account during check out, you can find the tracking number in your order history or on the website of your shipping agent (UPS, USPS, FedEx).  

For further assistance, please contact the shipping agent or your local post office. This is because the tracking indicates that your package has been delivered but you have not yet received it. The shipping agent may be able to help you locate your package if you open a delivery claim with them. 

You should be aware that sometimes packages may not arrive on time, and tracking may also be delayed. 

How do you handle returns and refunds? What's your policy?


Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days. 

No refunds on any vaping products.   

How do I cancel my subscription?

Here is the link to your account page where you can manage all of your subscriptions. Click on "Subscriptions" on the left-hand menu, about halfway down. You can cancel any subscription at any time, but you can also resubscribe, or subscribe to new products, at any time. Just find the subscription you wish to discontinue and click "cancel."

Can you provide me with lab reports for your products?

Throughout the entire life cycle of our cannabinoids and supplements, CBD Mall carefully supervises everything from seed to sale, ensuring quality. That's our CBD Mall guarantee of safety and transparency.

Our lab reports are available here.

Are CBD Mall's cannabinoids and supplements safe to use?

In our store, we prioritize the safety and quality of our products. In our store, we only sell hand-selected, non-GMO, organically-grown hemp products. In order to ensure that our cannabinoids and supplements are pure and potent, independent labs have thoroughly tested them. In order to ensure the utmost quality, safety, and purity, our third-party partners test everything.

Here is a link to all our lab reports.

Other questions

How often do you run sales and promotions?

We run sales and promotions constantly, so be sure to check back often.

Does your store accept coupons?

Our company only accepts its own coupons. Third-party coupons are not accepted.

Where can I enter my discount or coupon code?

Before final payment, the coupon code is entered and applied. Coupons cannot be applied after a payment has been made, so please be careful when entering codes.

Is it possible to stack coupons? Could I use more than one coupon at the same time?

No, customers may not stack any or all of the above coupons, promotions, or discounts.

Are coupons valid for more than one use? Is there an expiration date on your coupons?

This will depend on the promotion. Many of our coupons are both time-sensitive and one-time-use, but there may be exceptions. Unless otherwise specified, your coupon will expire and can only be used once. More information about specific coupons can be found on our website or by contacting customer service.

Is there anything I can do if my discount code expires?

If you have an expired discount code, please contact customer service. We offer new discounts every week. Keep an eye out for future discounts! If you're experiencing problems using a discount code, please contact us.

Is it possible to receive a raincheck for an out-of-stock promotion? Will it be available when it is back in stock?

Most of our promotions have a time limit. No matter whether or not a product is in stock, a sale can only last for a specified period of time.

Information about my order can be found where?

Our support staff can provide you with information regarding your order when you contact us by email at [email protected] or by phone at (305) 676-6838. Please include your order number in your correspondence.

How can I make a payment?

The following credit cards are currently accepted on our website: Visa, Mastercard, and Discover.

When will my order arrive?

We ship nationwide.

What are the shipping costs?

Orders over $100 qualify for free 2-day express shipping within the United States.

When will my order be delivered?

After we receive your order, it takes 1-2 business days to process. Shipments are sent using the UPS. Shipping times depend on your location and may vary from 2 to 5 business days (Monday to Friday) after processing times. Shipping times do not include any potential for inclement weather, holidays, or backorders.

Although I did not place my order, funds have been charged to my account. How can I resolve this?

It's possible that the billing address you entered created an error message when placing your order so you didn't receive a confirmation email. It's recommended that you check your bank's records for the correct billing info. Currently, we do not have access to these funds. Rejected funds are held by the bank for two to three business days before being released to your account.

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