Most common questions
If you have a sale and I apply a coupon, what happens?
We will always ensure that you receive the maximum discount possible at CBD Mall, regardless of what sale we're running. For example, if we're running a 30% OFF sale, but you have a coupon for 40% OFF, we'll honor the coupon.
In the example above, however, you cannot stack coupons. So, if you have an additional 40% OFF coupon, you cannot add it to the 30% OFF sale for 70% OFF. Have fun shopping!
If I want to cancel my order, how do I do that?
Whenever you wish to cancel an order, please contact us at (305) 676-6838 as soon as possible. Once your order has been shipped, we cannot accept cancellations. Once your order has been shipped, you can begin the refund process by logging into your account. Most unopened products are eligible for a 30 day refund or exchange. Our refund policy lasts 30 days after the delivery date has passed. For more information on our refund policy, click here.
How do I find my package and tracking number?
Your tracking number will be emailed to you once your order has been shipped. Once you log into your account here, you can also view the tracking number in your account. You can also track your package on our tracking page.
Once you receive your order confirmation email or have created an account during check out, you can find the tracking number in your order history or on the website of your shipping agent (UPS, USPS, FedEx).
For further assistance, please contact the shipping agent or your local post office. This is because the tracking indicates that your package has been delivered but you have not yet received it. The shipping agent may be able to help you locate your package if you open a delivery claim with them.
You should be aware that sometimes packages may not arrive on time, and tracking may also be delayed.
How do you handle returns and refunds? What's your policy?
Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days.
No refunds on any vaping products.
How do I cancel my subscription?
Here is the link to your account page where you can manage all of your subscriptions. Click on "Subscriptions" on the left-hand menu, about halfway down. You can cancel any subscription at any time, but you can also resubscribe, or subscribe to new products, at any time. Just find the subscription you wish to discontinue and click "cancel."
Can you provide me with lab reports for your products?
Throughout the entire life cycle of our cannabinoids and supplements, CBD Mall carefully supervises everything from seed to sale, ensuring quality. That's our CBD Mall guarantee of safety and transparency.
Our lab reports are available here.
Are CBD Mall's cannabinoids and supplements safe to use?
In our store, we prioritize the safety and quality of our products. In our store, we only sell hand-selected, non-GMO, organically-grown hemp products. In order to ensure that our cannabinoids and supplements are pure and potent, independent labs have thoroughly tested them. In order to ensure the utmost quality, safety, and purity, our third-party partners test everything.
Here is a link to all our lab reports.
Will a THCP disposable vape show up on a drug test?
Yes. Even though our THCP is derived from hemp, conventional drug tests cannot differentiate between THC metabolites created from traditional weed and other psychoactive cannabinoids.
Are THCP disposable vapes legal?
Yes! THCP disposable vapes are federally legal under the 2018 Farm Bill, which legalized hemp and all its derivatives containing less than 0.3% THC.
Is it safe to vape THCP?
Yes. Like all our other cannabinoids, THCP is safe to vape. That said, it’s always worth remembering that nothing is good in excess, and THCP should always be taken in moderation.
What is CBD crumble?
CBD crumble is a concentrated CBD extract with a waxy consistency. It gets its name because it easily falls apart. One of the perks of CBD crumble is its high CBD concentration and purity level.
Why choose CBD concentrate?
CBD concentrates are great for people looking to reap the benefits of CBD in higher amounts than with other products. One of their main advantages is that they contain higher CBD levels than those commonly found in the cannabis plant. In other words, you’ll get all the benefits of CBD at a more intense scale.
How does CBD concentrate make you feel?
Some of the effects of CBD concentrate include stress relief, anxiety management, and anti-inflammatory effect. If you opt for a CBD-only concentrate, there will be no noticeable psychoactive effect. If you go for a CBD concentrate mixed with other compounds such as delta 8, however, there is a high chance you will feel high.
Can you eat CBD concentrate?
Just like you can’t eat raw flower, eating CBD concentrate will not give you the effects of CBD in the way that you want them. Eating concentrate won’t cause any adverse health effects but ingesting it in such way is not advisable. This is because extracts need to be heated up before consumption. Without the process of decarboxylation, or heating up the cannabis material, you will not be able to chemically change their natural carboxylic acid state. The only way to gain the benefits of CBD by ingesting CBD concentrate orally is to infuse it into food or drinks.
What are Blend Products?
Blend products are unique products that combine multiple cannabinoids. These products may include HHC< THCO, CBD, delta 8, or more!
What type of cannabinoids are in blend products?
Blend products can contain all kinds of cannabinoids, including CBD, delta 8, delta 9, delta 10, HHC, THCO, THCP, and more!
How many cannabinoids are in Blend products?
Blend products usually contain anywhere from 2 to 4 cannabinoids.
Do blend products get you high?
IN some cases they do. In other cases blend products create unique feelings due to the combination or blend of cannabinoids included within.
Are blend products safe?
Yes, blend products are completely safe, as they contain cannabinoids derived from hemp! All of our blend products are third-party tested for an extra layer of safety.
What are the benefits of blend products?
Blend products have many benefits, from wellness to balance to buzz. These products create unique feelings due to their combinations of cannabinoids.