FAQs: Your Frequently Asked Questions About Delta-8 and CBD

FAQs

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Most common questions

If you have a sale and I apply a coupon, what happens?

We will always ensure that you receive the maximum discount possible at CBD Mall, regardless of what sale we're running. For example, if we're running a 30% OFF sale, but you have a coupon for 40% OFF, we'll honor the coupon.

In the example above, however, you cannot stack coupons. So, if you have an additional 40% OFF coupon, you cannot add it to the 30% OFF sale for 70% OFF. Have fun shopping!

If I want to cancel my order, how do I do that?

Whenever you wish to cancel an order, please contact us at (305) 676-6838 as soon as possible. Once your order has been shipped, we cannot accept cancellations. Once your order has been shipped, you can begin the refund process by logging into your account. Most unopened products are eligible for a 30 day refund or exchange. Our refund policy lasts 30 days after the delivery date has passed. For more information on our refund policy, click here

How do you handle returns and refunds? What's your policy?

Returns

Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days. 

No refunds on any vaping products.   

How do I cancel my subscription?

Here is the link to your account page where you can manage all of your subscriptions. Click on "Subscriptions" on the left-hand menu, about halfway down. You can cancel any subscription at any time, but you can also resubscribe, or subscribe to new products, at any time. Just find the subscription you wish to discontinue and click "cancel."

Can you provide me with lab reports for your products?

Throughout the entire life cycle of our cannabinoids and supplements, CBD Mall carefully supervises everything from seed to sale, ensuring quality. That's our CBD Mall guarantee of safety and transparency.

Our lab reports are available here.

Are CBD Mall's cannabinoids and supplements safe to use?

In our store, we prioritize the safety and quality of our products. In our store, we only sell hand-selected, non-GMO, organically-grown hemp products. In order to ensure that our cannabinoids and supplements are pure and potent, independent labs have thoroughly tested them. In order to ensure the utmost quality, safety, and purity, our third-party partners test everything.

Here is a link to all our lab reports.

How do I find my package and tracking number?

Your tracking number will be emailed to you once your order has been shipped. Once you log into your account here, you can also view the tracking number in your account. You can also track your package on our tracking page.

Once you receive your order confirmation email or have created an account during check out, you can find the tracking number in your order history or on the website of your shipping agent (UPS, USPS, FedEx).  

For further assistance, please contact the shipping agent or your local post office. This is because the tracking indicates that your package has been delivered but you have not yet received it. The shipping agent may be able to help you locate your package if you open a delivery claim with them. 

You should be aware that sometimes packages may not arrive on time, and tracking may also be delayed. 

Other questions

How often do you run sales and promotions?

We run sales and promotions constantly, so be sure to check back often.

Does your store accept coupons?

Our company only accepts its own coupons. Third-party coupons are not accepted.

Where can I enter my discount or coupon code?

Before final payment, the coupon code is entered and applied. Coupons cannot be applied after a payment has been made, so please be careful when entering codes.

Is it possible to stack coupons? Could I use more than one coupon at the same time?

No, customers may not stack any or all of the above coupons, promotions, or discounts.

Are coupons valid for more than one use? Is there an expiration date on your coupons?

This will depend on the promotion. Many of our coupons are both time-sensitive and one-time-use, but there may be exceptions. Unless otherwise specified, your coupon will expire and can only be used once. More information about specific coupons can be found on our website or by contacting customer service.

Is there anything I can do if my discount code expires?

If you have an expired discount code, please contact customer service. We offer new discounts every week. Keep an eye out for future discounts! If you're experiencing problems using a discount code, please contact us.

Is it possible to receive a raincheck for an out-of-stock promotion? Will it be available when it is back in stock?

Most of our promotions have a time limit. No matter whether or not a product is in stock, a sale can only last for a specified period of time.

Information about my order can be found where?

Our support staff can provide you with information regarding your order when you contact us by email at [email protected] or by phone at (305) 676-6838. Please include your order number in your correspondence.

How can I make a payment?

The following credit cards are currently accepted on our website: Visa, Mastercard, and Discover.

Although I did not place my order, funds have been charged to my account. How can I resolve this?

It's possible that the billing address you entered created an error message when placing your order so you didn't receive a confirmation email. It's recommended that you check your bank's records for the correct billing info. Currently, we do not have access to these funds. Rejected funds are held by the bank for two to three business days before being released to your account.

I received a damaged product. What do I do?

We have a brand new online return and exchange system. To make a return, we just need your order number and your e-mail address, which you can find here. Select the item(s) you would like to return or exchange using the instructions. A return shipping label will be generated automatically. The label must be printed out and mailed to customer service. After receipt and inspection, the reimbursement will be processed. UPS is always our preferred shipping service.

What do you mean by verifying my age?

CBD Mall, pursuant to various state and federal laws, requires that you verify your age before purchasing anything or viewing our website.

When I log in, it says "pending". Why is that?

Depending on the status of your order when you log into your account, it might indicate that it is "pending." Pending orders simply mean that we have received your order and are preparing it for shipping.Typically, orders are shipped out within 24 to 48 hours after they are placed. Orders that have shipped will no longer appear as "pending". The tracking number will appear instead. Your tracking number will also be emailed to you.UPS business class shipping typically takes two business days to deliver your package.

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