FAQs
Search our knowledge base
and get answers to your questions.
Most common questions
If you have a sale and I apply a coupon, what happens?
No matter what sale we are running, we'll always ensure that you receive the highest discount possible here at CBD Mall. We always honor the highest promotion to ensure you get the most savings. For example, if we're running a 45% OFF sale, and you have a coupon for 50% OFF, we will always honor your coupon.
However, we do not allow customers to stack coupons and promotions. So, in the example above, you cannot add your 50% OFF coupon to the 45% OFF sale for 95% OFF (though it would be nice!). In that situation, the highest of the two discounts will be applied to your final bill.
If we run a Buy 1 Get 1 FREE (BOGO) sale, and you have a coupon for 55% OFF, we'll honor the 55% OFF instead of the BOGO sale. This is because a BOGO is, essentially, a promotion for 50% OFF two products, which is trumped by the 55% OFF coupon. As previously stated, the highest of the two discounts will be applied to your final bill.
As a reminder, Gift Cards are exempt from all promotions and coupons. Happy shopping!
Other questions
How often do you run sales and promotions?
We run sales and promotions constantly, so be sure to check back often.
Does your store accept coupons?
Our company only accepts its own coupons. Third-party coupons are not accepted.
What are THCA Carts?
THCA carts are cartridges containing concentrated tetrahydrocannabinolic acid (THCA) extract for vaporization.
Where can I enter my discount or coupon code?
Before final payment, the coupon code is entered and applied. Coupons cannot be applied after a payment has been made, so please be careful when entering codes.
Is it possible to stack coupons? Could I use more than one coupon at the same time?
No, customers may not stack any or all of the above coupons, promotions, or discounts.
Are coupons valid for more than one use? Is there an expiration date on your coupons?
This will depend on the promotion. Many of our coupons are both time-sensitive and one-time-use, but there may be exceptions. Unless otherwise specified, your coupon will expire and can only be used once. More information about specific coupons can be found on our website or by contacting customer service.
Is there anything I can do if my discount code expires?
If you have an expired discount code, please contact customer service. We offer new discounts every week. Keep an eye out for future discounts! If you're experiencing problems using a discount code, please contact us.
Is it possible to receive a raincheck for an out-of-stock promotion? Will it be available when it is back in stock?
Most of our promotions have a time limit. No matter whether or not a product is in stock, a sale can only last for a specified period of time.
