FAQs: Your Frequently Asked Questions, Answered

FAQs

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and get answers to your questions.

Most common questions

If you have a sale and I apply a coupon, what happens?

No matter what sale we are running, we'll always ensure that you receive the highest discount possible here at CBD Mall. We always honor the highest promotion to ensure you get the most savings. For example, if we're running a 45% OFF sale, and you have a coupon for 50% OFF, we will always honor your coupon.

However, we do not allow customers to stack coupons and promotions. So, in the example above, you cannot add your 50% OFF coupon to the 45% OFF sale for 95% OFF (though it would be nice!). In that situation, the highest of the two discounts will be applied to your final bill. 

If we run a Buy 1 Get 1 FREE (BOGO) sale, and you have a coupon for 55% OFF, we'll honor the 55% OFF instead of the BOGO sale. This is because a BOGO is, essentially, a promotion for 50% OFF two products, which is trumped by the 55% OFF coupon. As previously stated, the highest of the two discounts will be applied to your final bill. 

As a reminder, Gift Cards are exempt from all promotions and coupons. Happy shopping!

How does the Deal of the Day work?

The Deal of the Day is our biggest daily discount — so big we’re often selling at a loss. Each day, one product is featured for a limited-time flash sale, usually lasting 4 to 6 hours.

These deals offer savings of up to 85% off, with some products priced as low as $1. It’s our way of thanking our customers with unbeatable, limited-time offers.

To keep things fair, a strict purchase limit applies to every Deal of the Day. Discounts are valid only when you order up to the allowed quantity. If you exceed this limit, even by one item, the discount is completely removed from your cart.

Deals are first come, first served — once it sells out or time runs out, it’s gone. New products drop daily, so check back regularly.

How long does the Deal of the Day last?

Each Deal of the Day is active for a short 4 to 6 hour window. After that, the deal either sells out or expires.

Is there a purchase limit on Deal of the Day items?

Yes. Due to the high discount, every Deal of the Day comes with a maximum purchase limit, typically three units or fewer, depending on the product.

The deal applies only when you stay within the limit. Exceeding it cancels the discount entirely, even on the first few items. To lock in your savings, always keep your cart within the stated limit.

What products are eligible for Deal of the Day?

Nearly every product in our store can be featured as a Deal of the Day — excluding gift cards. From fan favorites to new releases, any item could show up with a huge discount. Check back often so you don’t miss out.

Other questions

How often do you run sales and promotions?

We run sales and promotions constantly, so be sure to check back often.

Does your store accept coupons?

Our company only accepts its own coupons. Third-party coupons are not accepted.

What are THCA Carts?

THCA carts are cartridges containing concentrated tetrahydrocannabinolic acid (THCA) extract for vaporization.

Where can I enter my discount or coupon code?

Before final payment, the coupon code is entered and applied. Coupons cannot be applied after a payment has been made, so please be careful when entering codes.

Is it possible to stack coupons? Could I use more than one coupon at the same time?

No, customers may not stack any or all of the above coupons, promotions, or discounts.

Are coupons valid for more than one use? Is there an expiration date on your coupons?

This will depend on the promotion. Many of our coupons are both time-sensitive and one-time-use, but there may be exceptions. Unless otherwise specified, your coupon will expire and can only be used once. More information about specific coupons can be found on our website or by contacting customer service.

Is there anything I can do if my discount code expires?

If you have an expired discount code, please contact customer service. We offer new discounts every week. Keep an eye out for future discounts! If you're experiencing problems using a discount code, please contact us.

Is it possible to receive a raincheck for an out-of-stock promotion? Will it be available when it is back in stock?

Most of our promotions have a time limit. No matter whether or not a product is in stock, a sale can only last for a specified period of time.