FAQs
Search our knowledge base
and get answers to your questions.
Most common questions
No matter what sale we are running, we'll always ensure that you receive the highest discount possible here at CBD Mall. We always honor the highest promotion to ensure you get the most savings. For example, if we're running a 45% OFF sale, and you have a coupon for 50% OFF, we will always honor your coupon.
However, we do not allow customers to stack coupons and promotions. So, in the example above, you cannot add your 50% OFF coupon to the 45% OFF sale for 95% OFF (though it would be nice!). In that situation, the highest of the two discounts will be applied to your final bill.
If we run a Buy 1 Get 1 FREE (BOGO) sale, and you have a coupon for 55% OFF, we'll honor the 55% OFF instead of the BOGO sale. This is because a BOGO is, essentially, a promotion for 50% OFF two products, which is trumped by the 55% OFF coupon. As previously stated, the highest of the two discounts will be applied to your final bill.
As a reminder, Gift Cards are exempt from all promotions and coupons. Happy shopping!
The Deal of the Day is our biggest daily discount — so big we’re often selling at a loss. Each day, one product is featured for a limited-time flash sale, usually lasting 4 to 6 hours.
These deals offer savings of up to 85% off, with some products priced as low as $1. It’s our way of thanking our customers with unbeatable, limited-time offers.
To keep things fair, a strict purchase limit applies to every Deal of the Day. Discounts are valid only when you order up to the allowed quantity. If you exceed this limit, even by one item, the discount is completely removed from your cart.
Deals are first come, first served — once it sells out or time runs out, it’s gone. New products drop daily, so check back regularly.
Each Deal of the Day is active for a short 4 to 6 hour window. After that, the deal either sells out or expires.
Yes. Due to the high discount, every Deal of the Day comes with a maximum purchase limit, typically three units or fewer, depending on the product.
The deal applies only when you stay within the limit. Exceeding it cancels the discount entirely, even on the first few items. To lock in your savings, always keep your cart within the stated limit.
Nearly every product in our store can be featured as a Deal of the Day — excluding gift cards. From fan favorites to new releases, any item could show up with a huge discount. Check back often so you don’t miss out.
Other questions
We run sales and promotions constantly, so be sure to check back often.
Our company only accepts its own coupons. Third-party coupons are not accepted.
THCA carts are cartridges containing concentrated tetrahydrocannabinolic acid (THCA) extract for vaporization.
Before final payment, the coupon code is entered and applied. Coupons cannot be applied after a payment has been made, so please be careful when entering codes.
No, customers may not stack any or all of the above coupons, promotions, or discounts.
This will depend on the promotion. Many of our coupons are both time-sensitive and one-time-use, but there may be exceptions. Unless otherwise specified, your coupon will expire and can only be used once. More information about specific coupons can be found on our website or by contacting customer service.
If you have an expired discount code, please contact customer service. We offer new discounts every week. Keep an eye out for future discounts! If you're experiencing problems using a discount code, please contact us.
Most of our promotions have a time limit. No matter whether or not a product is in stock, a sale can only last for a specified period of time.
