FAQs
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Most common questions
If I want to cancel my order, how do I do that?
Whenever you wish to cancel an order, please contact us at (305) 676-6838 as soon as possible. Once your order has been shipped, we cannot accept cancellations. Once your order has been shipped, you can begin the refund process by logging into your account. Most unopened products are eligible for a 30 day refund or exchange. Our refund policy lasts 30 days after the delivery date has passed. For more information on our refund policy, click here.
Other questions
Information about my order can be found where?
Our support staff can provide you with information regarding your order when you contact us by email at [email protected] or by phone at (305) 676-6838. Please include your order number in your correspondence.
How can I make a payment?
The following credit cards are currently accepted on our website: Visa, Mastercard, and Discover.
Although I did not place my order, funds have been charged to my account. How can I resolve this?
It's possible that the billing address you entered created an error message when placing your order so you didn't receive a confirmation email. It's recommended that you check your bank's records for the correct billing info. Currently, we do not have access to these funds. Rejected funds are held by the bank for two to three business days before being released to your account.
I received a damaged product. What do I do?
We have a brand new online return and exchange system. To make a return, we just need your order number and your e-mail address, which you can find here. Select the item(s) you would like to return or exchange using the instructions. A return shipping label will be generated automatically. The label must be printed out and mailed to customer service. After receipt and inspection, the reimbursement will be processed. UPS is always our preferred shipping service.
What do you mean by verifying my age?
CBD Mall, pursuant to various state and federal laws, requires that you verify your age before purchasing anything or viewing our website.
When I log in, it says "pending". Why is that?
Depending on the status of your order when you log into your account, it might indicate that it is "pending." Pending orders simply mean that we have received your order and are preparing it for shipping.Typically, orders are shipped out within 24 to 48 hours after they are placed. Orders that have shipped will no longer appear as "pending". The tracking number will appear instead. Your tracking number will also be emailed to you.UPS business class shipping typically takes two business days to deliver your package.
