Frequently Asked Questions

What is CBD?

Cannabidiol, or CBD, is a phytocannabinoid found in hemp. It is 1 of 113 cannabinoids(that we know of today) and is non-intoxicating. Learn more about CBD.

Is the source of my CBD important?

When purchasing CBD, you also want to make sure that you know the quality behind your brands. All of the brands featured at CBD Mall conduct third-party lab testing to ensure and maintain the best standards in quality, consistency, and purity. Learn about CBD extraction methods.

Will CBD get me "high?"

Absolutely not! CBD oil is an entirely different cannabinoid from THC. Moreover, CBD oil extracted from hemp contains negligible amounts of THC — less than 0.03 percent — making it impossible for anyone (or their pet) to feel high when using it. Remember, although CBD oil comes from hemp, CBD oil is not marijuana. Learn about the different types of CBD.

Is CBD legal?

Yes, CBD Oil is legal in all 50 states. The Agricultural Act of 2018, also known as The Farm Bill, gave every state the power to grow and cultivate hemp and its byproducts, including CBD.

Is CBD psychoactive?

No. CBD oil contains cannabidiol (CBD), the non-psychoactive compounds of the cannabis plant. Hemp oil does not have the psychoactive qualities found in THC, and while using it you can maintain a clear mind and active lifestyle. Learn more about CBD.

What are terpenes in my CBD?

Terpenes provide CBD oils with distinct flavors and scents. CBD-flavored terpene oils can also have physiological effects on the human body. Many CBD oils bring together terpenes to create an “entourage effect” with the compounds working together to produce specific physiological and psychological effects.

Will using hemp oil products, even hemp creams, make me fail a drug test?

While CBD is federally legal in all in all 50 states, and full spectrum CBD products only contain trace amounts of 0.3 percent THC (in accordance with the legal limit), the answer to this question is a bit complicated.

Employers are typically testing for levels of THC, the psychoactive compound found in marijuana and other cannabinoids associated with marijuana, and not CBD on their drug tests. In fact, most don't actually have a CBD oil drug test screening, and popular firms like Quest Diagnostics don’t even offer a test for CBD compounds.

But, as mentioned in an October 2019 New York Times article, some drug tests which use GC-MS (gas chromatography–mass spectrometry) can confuse CBD with THC and report a false positive.

CBD can remain in the bloodstream for three to five days, depending on the administration method, but it is unclear how long it can be detected in saliva, urine, or hair.

That being said, it is important to remember that CBD oil extracted from hemp contains only negligible amounts of THC — less than 0.03 percent — making it impossible for anyone (or their pet) to feel high when using it. Learn more about CBD.

How do I know if I am buying the best CBD products?

The best CBD companies take certain steps to ensure that their customers receive only top-quality CBD oil. Check for clearly-labeled packaging on all CBD oil products, including CBD edibles and CBD capsules. CBD Mall features brand information on each Storefront page. Many brands provide independent third-party lab reports for CBD products so that consumers know exactly what’s in the bottle.

How do I get free shipping?

We offer free, standard 2-day shipping within the United States for orders over $25. Expedited shipping is available for an additional charge based on your location.

What is your return & refund policy?

We offer free returns only on unopened items within 30 days from delivery date through our online returns system. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-7 business days.

Wholesale
Please note, we do not accept refunds on wholesale orders.

Besides CBD oils, what other products are there?

While CBD oil is the most well-known delivery method, CBD comes in all kinds of forms including edibles such as gummies, popcorn, and even dried fruit; CBD capsules; CBD creams, bath and body items, and skin care; and CBD drinks, to name a few. There’s even CBD oil for your pet! Shop our full selection of CBD products.

How are CBD edibles different than CBD oil?

CBD edibles are usually found in something sweet, like CBD gummies, or CBD cake pops. There's also delicious CBD honey that can be added to your favorite foods or drinks, and is an especially popular addition to hot tea. Meanwhile, just one or two CBD gummies can give you the CBD you need to put you back on track. For those looking for something a bit simpler, CBD capsules are a popular no-fuss option. CBD oils can be flavorless or flavored and can be taken alone or added into your favorite foods and beverages, if designed in tincture form.

My isolate product came crystallized. What should I do?

CBD isolate tends to naturally crystallize, which consumers should expect when purchasing these types of products. This affects the even distribution of cannabidiol milligrams contained per dose. To more evenly activate the CBD molecules, the product should be slightly heated by placing the container into a bowl of warm water for approximately 10 to 15 minutes. Shake well and enjoy.

How is CBD extracted?

People should be careful of cheap CBD oil, because toxic solvents such as propane, hexane, or butane may have been used to extract it. Poisonous solvents can be extremely hazardous. Although some companies use ethanol in their extraction process, the best companies use supercritical CO2 extraction for everything, including flavored CBD oil collections. It maintains the purity of the CBD oil throughout the entire process. Also, supercritical CO2 extraction retains all of the naturally occurring beneficial molecules found in the hemp plant. There are other extraction methods. Visit our CBD Journal for more information on other extraction methods. Learn more.

How do I get started with subscriptions?

Select the Subscribe & Save 10% button on any qualifying product, then select frequency: every 1 month, 2 months, or 3 months.

Once the card is charged for subscriptions, does the order get placed on the same day?

Yes, the order is placed the same day. At this point, you will have the ability to choose your monthly subscription plan which will change the frequency of charge and shipment.

Can the subscription billing date be changed?

While you do not have the ability to change the billing date that the card will be charged, you can skip the charge for that month to the next recurring order month.

What is CBD oil?

CBD, also known as cannabidiol oil is one of many cannabinoids found in cannabis. Cannabis is the genus name for both marijuana and hemp, and the term itself is not necessarily interchangeable with marijuana. In fact, almost all CBD oil today comes from industrial hemp, which contains negligible amounts of THC, the cannabinoid responsible for causing a high. Most strains of agricultural hemp are rich in CBD while only having less than 0.03 percent THC, making them perfect for extracting CBD oil. Learn more.

If I purchase a combination of products for a subscription and/or items that are not under subscription, will there be a shipping charge?

If you add items without a subscription, shipping costs apply for orders under $25.

Is there free shipping on subscription orders?

Yes, all subscription orders will be given free shipping.

Can I cancel my subscription?

Yes, you can cancel your subscription by logging into your account. Click My Subscription and select which subscription order that you would like to cancel.

How many days in advance do I have to cancel my subscription before getting charged?

You can cancel up to 24 hours before the billing date. Or simply skip that month’s subscription and wait until the next scheduled subscription.

What is the subscription terms and agreement policy?

Registration and Membership; Product Sales In order to start your ongoing CBD Mall monthly subscription, you must register as a member on our Website. All information that you provide to CBD Mall, including your credit card information, is subject to CBD Mall's Privacy Policy. You are responsible for keeping your registration information up to date through the account page on the Website. As a registered user of CBD Mall, you agree to receive emails promoting any special offer(s), including third party offers. We may from time to time send you our monthly newsletter. You may opt-out from receiving special promotions or our newsletter by unsubscribing. Monthly Delivery As a subscribed CBD Mall member, each month we will ship you a package with the specific item for which you subscribed. BY SUBSCRIBING, YOU AGREE TO PAY THE MONTHLY SUBSCRIPTION FEE FOR THE PRODUCTS THAT YOU SUBSCRIBED TO. Billing and Payments The price of the Services and/or goods is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard, American Express, or Discover. You will automatically be charged each month for your ongoing subscription. For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products. We use a third-party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant CBD Mall the right to store and process your information with the third-party payment service, which it may change from time to time; you agree that CBD Mall will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider's terms of service. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology. Membership Cancellations We work hard to make your membership satisfying; however, you may cancel your ongoing membership through the account page on the Website YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL AND YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO 24 HOURS OF YOUR NEXT ORDER DATE YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW. We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful our business interests, or for an inactive account.

How do I use my Rewards Points?

After you create your user account, start shopping. Once you have earned 1000 points, a $10 credit will automatically apply to your next order. Shop and check out as you normally would. Points can be used towards the order subtotal on the checkout page. Rewards points cannot be combined with other offers or discount codes (unless otherwise stated). Additional points will not be earned when redeeming past points. Points expire after 1 year. Rewards points are only eligible for use on products featured at CBD Mall.

CBD oil for pets? Can't I just give my pet some of my CBD oil?

While it may seem tempting to do so, giving your pet your CBD oil is not the best idea. CBD oil for pets, like MediPets brand CBD, is specially designed for cats and dogs, for both their size and their body weight. Pet CBD oil comes in specific dosages just for pets, which is why you would never want to give your CBD oil to your pet. Learn more.

My pet does not like CBD oil. Do you offer pet treats?

Of course! We know that pets can be finicky when it comes to CBD oil (or anything really) which is why we offer a whole line of different CBD products for pets, including CBD Pet Treats in tasty flavors like Meaty Steak and Chicken Meatballs, among other delicious options. CBD Pet Treats are a delicious way to give your pet the CBD oil they need in a tasty snack that they will love. Shop our collection of CBD pet products.

What kind of dosages of CBD oil should I give my pet?

With CBD oil for pets we like to use a tiered system of dosing, depending on your pet’s size, as preferred by many experts:
Tier 1: 0.05 mg per lb of bodyweight
Tier 2: 0.125 mg per lb of bodyweight
Tier 3: 0.25 mg per lb of bodyweight

Regardless of your pet’s size, you should start with Tier 1, using that dosage twice a day. After a week, move up to Tier 2 only if necessary, ditto for Tier 3.

The following examples are based on Tier 1 dosing:
Pets up to 25 lbs: Up to 1.25 mg twice a day
Pets 25–50 lbs: Between 1.25 to 2.5 mg twice a day
Pets 50–75 lbs: Between 2.5 to 3.75 mg twice a day

Of course, you’ll need to do some calculation on how many mg of CBD oil there are per drop. Some brand's dosage instructions will differ, so please read the instructions carefully for each individual CBD pet product. Learn more.

What is pet CBD oil?

Pet CBD oil, like all CBD oil, is made up of cannabinoids found in the hemp plant. It is also known as cannabidiol. Most all pet CBD oil today comes from industrial hemp, which contains very little THC, the cannabinoid responsible for causing a high. Most strains of hemp are rich in CBD and have less than 0.03 percent THC. Learn more.

How does CBD work with pet's Endocannabinoid systems?

Pet CBD oil works with your furry friend’s endocannabinoid system. Because CBD is a cannabinoid, it helps to supplement a pet’s natural cannabinoids, which helps the endocannabinoid system to become stronger. The endocannabinoid system is really just a bunch of cannabinoid receptors. And although pets produce their own natural cannabinoids, they can also use CBD oil or cannabidiol. It is known as a phytocannabinoid (plant-based cannabinoid) and can supplement the endocannabinoid system (ECS). Learn more about CBD for pets.

Will CBD oil make my pet high?

Of course not! Pet CBD oil from hemp contains no more than trace amounts of THC. According to what’s legally required it has less than 0.03 percent THC. So little, in fact, that it would be impossible for a dog or a cat to become high when using it. CBD oil comes from hemp, but CBD oil is not marijuana. Learn more about CBD for pets.

Is pet CBD oil legal?

Unfortunately, there is a lot of misinformation going around the internet these days. Pet CBD oil is legal in all 50 states. The FDA sees hemp-derived extracts as food-based products. There are no restrictions legally, on hemp in the United States. Hemp oil is used by millions of people (and their pets!) across the globe, and the number is rising as more studies explore its many potential health benefits.

Do I receive any rewards points on my birthday for joining the CBD Mall Membership Rewards Program?

Yes! Members receive 500 rewards points on their birthdays! Customers must enter their birthday into the program at least 30 days in advance in order to be rewarded with points.

Can I redeem more than one reward in an order?

No, you can only redeem one reward per order.

How do I earn points for reviewing products?

You can earn 250 rewards points by reviewing CBD products when logged into their membership accounts. Once you have submitted your review, your rewards points will automatically be added to your account. You may only review products purchased through your account.

Once I have redeemed a reward with my points, if I change my mind, can I get a refund on those points?

No. Once a reward is redeemed for points, even if the order is not completed, those points cannot be refunded to a member's account. All redeemed rewards are final.

After referring a friend, when do I receive my $20 credit?

Once you submit a referral, your friend must complete a purchase using your unique referral code. When that purchase is completed, the points will be automatically added to your account.

Do my rewards points ever expire?

Your points will expire within one year.

How do I redeem a reward?

To redeem your reward, click on the Rewards box at the bottom left corner of the page. Then click on Ways to earn.