FAQs: Your Frequently Asked Questions About Delta-8 and CBD

FAQs

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Most common questions

Are CBD Mall's cannabinoids and supplements safe to use?

In our store, we prioritize the safety and quality of our products. In our store, we only sell hand-selected, non-GMO, organically-grown hemp products. In order to ensure that our cannabinoids and supplements are pure and potent, independent labs have thoroughly tested them. In order to ensure the utmost quality, safety, and purity, our third-party partners test everything.

Here is a link to all our lab reports.

If you have a sale and I apply a coupon, what happens?

We will always ensure that you receive the maximum discount possible at CBD Mall, regardless of what sale we're running. For example, if we're running a 30% OFF sale, but you have a coupon for 40% OFF, we'll honor the coupon.

In the example above, however, you cannot stack coupons. So, if you have an additional 40% OFF coupon, you cannot add it to the 30% OFF sale for 70% OFF. Have fun shopping!

If I want to cancel my order, how do I do that?

Whenever you wish to cancel an order, please contact us at (305) 676-6838 as soon as possible. Once your order has been shipped, we cannot accept cancellations. Once your order has been shipped, you can begin the refund process by logging into your account. Most unopened products are eligible for a 30 day refund or exchange. Our refund policy lasts 30 days after the delivery date has passed. For more information on our refund policy, click here

How do I find my package and tracking number?

Your tracking number will be emailed to you once your order has been shipped. Once you log into your account here, you can also view the tracking number in your account. You can also track your package on our tracking page.

Once you receive your order confirmation email or have created an account during check out, you can find the tracking number in your order history or on the website of your shipping agent (UPS, USPS, FedEx).  

For further assistance, please contact the shipping agent or your local post office. This is because the tracking indicates that your package has been delivered but you have not yet received it. The shipping agent may be able to help you locate your package if you open a delivery claim with them. 

You should be aware that sometimes packages may not arrive on time, and tracking may also be delayed. 

How do you handle returns and refunds? What's your policy?

Returns

Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days. 

No refunds on any vaping products.   

How do I cancel my subscription?

Here is the link to your account page where you can manage all of your subscriptions. Click on "Subscriptions" on the left-hand menu, about halfway down. You can cancel any subscription at any time, but you can also resubscribe, or subscribe to new products, at any time. Just find the subscription you wish to discontinue and click "cancel."

Can you provide me with lab reports for your products?

Throughout the entire life cycle of our cannabinoids and supplements, CBD Mall carefully supervises everything from seed to sale, ensuring quality. That's our CBD Mall guarantee of safety and transparency.

Our lab reports are available here.

Other questions

Is Strawberry Napalm a good strain for sleeping?

Strawberry Napalm can be sleep-inducing at higher doses. 

Does Strawberry Napalm give an energy boost?

Yes, Strawberry Napalm is known to be energetic. 

Does Strawberry Napalm cause paranoia?

Strawberry Napalm is not commonly reported to cause paranoia. 

Is Strawberry Napalm considered one of the strongest strains?

At around 17% THC, this strain is not known to be particularly strong. 

Is Super Lemon Haze a good strain for sleeping?

Although this sativa-dominant strain has traces of indica that lead to relaxation, it will not leave you couch-locked. This isn’t the best strain to use before bed, but it’s also not the most energizing. 

Does Super Lemon Haze give an energy boost?

Yes, Super Lemon Haze provides uplifting and energetic effects. 

Does Super Lemon Haze cause paranoia?

When used in large quantities, Super Lemon Haze could result in anxiety or paranoia, especially for novice smokers.

Is Super Lemon Haze a “top shelf” strain?

Yes, many consider Super Lemon Haze’s genetics to be those of a top shelf cannabis strain. 

Is Super Lemon Haze considered one of the strongest strains?

The strain’s THC levels can reach up to 25%, so it definitely packs a punch. That said, it is not among the strongest strains on the market. 

Is Super Sour Diesel a good strain for sleeping?

Super Soul Diesel begins with a flurry of mental energy but ends in a relaxed state that perfectly lulls users into sleep. 

Does Super Sour Diesel give an energy boost?

Super Sour Diesel’s high begins with a burst of energy. 

Does Super Sour Diesel cause paranoia?

Yes, some reports indicate that Super Sour Diesel may cause paranoia. 

Is Super Sour Diesel a “top shelf” strain?

Yes, many consider Super Sour Diesel to be a top shelf cannabis strain. 

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